What happens between the first call and a live AI agent
Four steps, typically four to six weeks from kickoff to launch. The timeline depends on integration complexity and how quickly we can get access to the data and platforms we need.
Discovery call
A 30-minute call. We ask about your platform (Shopify, WooCommerce, or something else), your current support volume, what's taking your team the most time, and what integrations you're already running — helpdesk, email tools, CRM.
At the end, we give you our honest read: whether AI automation is likely to make a practical difference for your operation, and if so, which workflows we'd start with. If we don't think it's the right fit, we'll say so.
No presentation, no demo. Just a conversation.
30 minutes, access to rough ticket volume numbers, and a list of your main platforms and tools. That's it.
Scoping & proposal
After the discovery call, we put together a written scope document. This defines exactly what the agent will handle, what it won't, what data it needs access to, how it integrates with your existing tools, and what happens when it can't answer something.
The proposal includes a fixed price (or clear milestones for larger projects), a delivery timeline, and a data processing agreement draft for GDPR compliance. Nothing starts until you sign off on the scope.
We don't do vague "we'll figure it out" scoping. If something is uncertain, we flag it before you commit.
3–5 business days after the discovery call.
Build & integration
The main build phase. We access your platform via API, pull the necessary data (product catalogue, historical orders for training, support ticket examples where relevant), and start building.
For customer support agents, this involves training the agent on your specific products, return policy, and brand tone. For recommendation systems, it involves setting up the data pipeline, weighting logic, and display components. For post-purchase and cart recovery, it's mostly workflow logic and integration work with your email or messaging tools.
We provide updates at agreed checkpoints. You won't go three weeks without hearing anything.
2–4 weeks depending on scope. Complex integrations or large catalogues take longer.
Testing & handover
Internal testing first. We run the agent against a set of test cases — edge cases, ambiguous queries, policy-related questions — before it touches real customers.
Then a staged rollout: the agent handles a portion of traffic while your team can monitor responses in real time. We stay available during this period to make adjustments based on what we see.
Final handover includes: full documentation, escalation logic documentation, a walkthrough session with whoever will manage the agent, and a data handling summary for your records.
Monthly maintenance retainers available from €350/month for ongoing monitoring, updates, and support.
What we integrate with
The list below covers our native integrations. Other tools may be possible — we assess case by case during scoping.
E-commerce platforms
Shopify (including Plus), WooCommerce. Other platforms on request — integration complexity assessed individually.
Helpdesk tools
Gorgias, Zendesk, Freshdesk, and plain-email support via IMAP/SMTP. Custom helpdesks via API.
Email & marketing
Klaviyo, Shopify Email, WooCommerce email hooks, Mailchimp. Used for cart recovery and post-purchase sequences.
Shipping & logistics
DHL, UPS, DPD, Hermes tracking APIs. Used for real-time order status in support agents.
CRM & data
Shopify customer data, WooCommerce order history, and custom CRM systems via documented API.
Infrastructure
EU-based hosting and processing wherever possible. AWS Frankfurt region or Hetzner (Germany) for primary workloads.
Ready to start?
The discovery call is free and takes 30 minutes. We'll tell you what's realistic for your setup.
Book a discovery call